Shipping policy

Shipping Policy

At GegaStore.Kw, we aim to provide reliable and timely delivery services to ensure your satisfaction. Please review our shipping policy for information on how we handle the delivery of your orders.

1. Shipping Coverage

  • We currently deliver to locations within Kuwait.
  • For inquiries about international shipping, please contact our customer service team for assistance.

2. Shipping Charges

  • Shipping fees are calculated based on the delivery location and order size.
  • Any applicable shipping charges will be displayed at checkout before you finalize your order.

3. Delivery Timeframes

  • We strive to deliver orders within 2-5 working days.
  • Delivery times may vary depending on the location and product availability.
  • Orders placed during weekends or public holidays will be processed on the next working day.

4. Order Processing

  • All orders are processed upon confirmation of payment.
  • You will receive an order confirmation email with a tracking number (if available) once your order has been shipped.

5. Delivery Attempts

  • Our delivery team will attempt to deliver your order twice. If both attempts fail, the order will be returned to our facility.
  • Customers are responsible for rescheduling delivery or arranging to pick up the order from our designated location.

6. Unforeseen Delays

  • While we aim for prompt delivery, delays may occur due to factors beyond our control, such as weather conditions, holidays, or courier service disruptions.
  • We will notify you of any significant delays and work to resolve the issue promptly.

7. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact our customer service team immediately.
  • Report any issues within 24 hours of receiving your order to ensure prompt resolution.

8. Changes to Delivery Address

  • Any changes to the delivery address must be communicated to our customer service team before the order is dispatched.
  • Additional charges may apply for address changes after dispatch.

9. Self-Pickup Option

  • Customers may opt to pick up their orders from GegaStore.Kw’s designated pickup location.
  • Details regarding pickup arrangements will be provided upon request.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team.

We are committed to ensuring that your orders reach you in a timely and secure manner. Thank you for choosing GegaStore.Kw!

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